Long Black Sherlock
We offer Free Shipping on orders above $400.00 to the contiguous 48 states ( Except Hawaii, and Alaska). Orders are shipping via UPS ( our primary carrier) and are usually delivered 1-6 business days depending on your location. Orders that are paid for expedited shipping have a different transit time.
We process order within 1-2 Business days ( Monday- Friday).
Below are the average transit days shipping from Paramount, CA ( 12 miles east of Los Angeles) via UPS ground.
In order to be eligible for a full refund or exchange, you must fulfill the following requirements:
- The request is within 7 business days since the order was placed.
- The product is damaged or different from what you ordered.*
- If the returned product is not damaged, it must be unused or unopened.
The refund will appear within 3-4 business days.
For exchanges, we ship your product as soon as we receive the returned product.
*In order to refund or exchange a damaged product, we require a picture proof through e-mail or text. Our contact information can be found here.